Contact Support

Last updated: [DATE]

We're here to help. Whether you have a question about your order, our 90-Day Money Back Guarantee, shipping, or Rubra Astaxanthin itself, our friendly support team will be glad to assist.

Email Us

[EMAIL]

This is the fastest way to reach us. To help us resolve your enquiry quickly, please include your order number (if your question relates to an order) and as much detail as possible.

Response Time

We reply to every message within 24 business hours — and usually much sooner. Messages received at weekends or on public holidays are answered on the next business day.

Support Hours

[Monday to Friday, XX:XX – XX:XX (TIMEZONE)]

Postal Address

D&Y Business LLC — Rubra 425 W Colonial Dr Ste 101-744 Orlando, FL 32804 United States

Please note: this address is for correspondence and authorised returns only. If you wish to return a product under our 90-Day Money Back Guarantee, contact us by email first — in most cases, no return is required.

Common Enquiries

• Where is my order? Check the tracking link in your dispatch email, or send us your order number and we'll look into it.
• I'd like a refund. Every order is covered by our 90-Day Money Back Guarantee — just email us with your order number and the subject "Refund Request". No questions asked.
• I need to change my delivery address or cancel my order. Email us as soon as possible; we can make changes free of charge before dispatch.
• Is Rubra right for me? We're happy to answer product questions, but for anything health-related — especially if you are pregnant, breastfeeding, under 18 or taking medication — please consult a qualified healthcare professional.

We look forward to hearing from you.