Contact Support

Last updated: 23 July 2026

We're here to help. Whether you have a question about your order, our 90-Day Money Back Guarantee, shipping, or Rubra Astaxanthin itself, our friendly support team will be glad to assist.

Email Us

support@rubralabs.com

This is the fastest way to reach us. To help us resolve your enquiry quickly, please include your order number (if your question relates to an order) and as much detail as possible.

Call Us

+1 813 937 9417

Response Time

We reply to every message within 24 business hours — and usually much sooner. Messages received at weekends or on public holidays are answered on the next business day.

Support Hours

Monday to Friday, 9:00 – 17:00 (UK time, GMT/BST)

Postal Address

D&Y Business LLC — Rubra 425 W Colonial Dr Ste 101-744 Orlando, FL 32804 United States

Please note: this address is for correspondence and authorised returns only. If you wish to return a product under our 90-Day Money Back Guarantee, contact us by email first — in most cases, no return is required.

Common Enquiries

• Where is my order? Check the tracking link in your dispatch email, or send us your order number and we'll look into it.
• I'd like a refund. Every order is covered by our 90-Day Money Back Guarantee — just email us with your order number and the subject "Refund Request". No questions asked.
• I need to change my delivery address or cancel my order. Email us as soon as possible; we can make changes free of charge before dispatch.
• I want to manage or cancel my subscription. You can do this at any time before your next billing date through our member portal, or simply email us and we'll take care of it.
• Is Rubra right for me? We're happy to answer product questions, but for anything health-related — especially if you are pregnant, breastfeeding, under 18 or taking medication — please consult a qualified healthcare professional.

We look forward to hearing from you.