Refund policy

Refund Policy

Last updated: [DATE]

At Rubra, we stand behind every bottle we sell. That is why every purchase is protected by our 90-Day Money Back Guarantee — a full refund, no questions asked, within 90 days of delivery.

Our 90-Day Money Back Guarantee

We want you to try Rubra Astaxanthin with complete confidence. If, for any reason, you are not satisfied with your purchase, simply contact us within 90 days of the date your order was delivered and we will refund the full purchase price. You do not need to explain why, and you do not need to return unopened bottles unless we specifically ask you to.

This guarantee applies to all orders, including bundle purchases such as our "Buy 3, Get 3 FREE" offer.

How to Request a Refund

  1. Email us at [EMAIL] with the subject line "Refund Request".
  2. Include your order number and the name used on the order.
  3. That's it. Our support team will confirm your refund within 1 business day.

In some cases we may ask you to return remaining bottles to the address below. If a return is requested, we will provide clear instructions, and the refund will be issued once the return is on its way — you will not be left waiting for the parcel to arrive.

Return address (only if requested): D&Y Business LLC — Rubra Returns 425 W Colonial Dr Ste 101-744 Orlando, FL 32804, United States

Refund Processing Times

Once your refund is approved, it will be issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the credit to your account.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us at [EMAIL] within 14 days of delivery with a photo of the item and packaging. We will send a free replacement or issue a full refund — whichever you prefer — at no cost to you. You will never be asked to pay return postage for our mistake.

Late or Missing Refunds

If more than 10 business days have passed since we confirmed your refund and it has not appeared in your account:

  1. Check your bank account or card statement again, as refunds sometimes post under a different date.
  2. Contact your card issuer or bank — processing times vary between institutions.
  3. If you have done both and still cannot locate your refund, email us at [EMAIL] and we will investigate straight away.

Fair Use of Our Guarantee

Our 90-Day Money Back Guarantee exists so that genuine customers can try Rubra risk-free. To keep this promise sustainable, the guarantee is limited to one refunded order per customer and per household. We reserve the right to decline refunds where we identify abuse of the policy, such as repeated purchase-and-refund patterns, bulk orders placed with the apparent intention of claiming refunds, or fraudulent claims. This clause will never be used to deny a genuine first-time refund request.

Questions?

Our team is happy to help with any enquiries about this policy. Contact us at [EMAIL].