Shipping Policy

Last updated: [DATE]

Thank you for shopping with Rubra. This policy explains how we process, dispatch and deliver your orders.

Order Processing

Orders are processed and dispatched within [1–3] business days (Monday to Friday, excluding public holidays). Orders placed at weekends or on public holidays begin processing on the next business day. During promotional periods, processing may take slightly longer — we will always let you know if there is a delay.

Delivery Destinations, Times & Costs

Destination	Estimated Delivery Time*	Shipping Cost
[DESTINATION 1 — e.g. United States]	[X–X business days]	[COST]
[DESTINATION 2 — e.g. United Kingdom]	[X–X business days]	[COST]
[DESTINATION 3 — e.g. European Union]	[X–X business days]	[COST]
[DESTINATION 4 — e.g. Canada / Australia]	[X–X business days]	[COST]

*Delivery estimates begin from the date of dispatch, not the date of ordering, and are estimates rather than guarantees. Carrier delays, customs checks and peak seasons can occasionally extend delivery times.

FREE Shipping on the "Buy 3, Get 3 FREE" Bundle

Our most popular offer just got better: every "Buy 3, Get 3 FREE" bundle includes free shipping to all destinations we serve. The discount is applied automatically at checkout — no code needed.

Order Tracking

As soon as your order is dispatched, you will receive a confirmation email containing your tracking number and a link to follow your parcel's journey. Please allow up to 48 hours for tracking information to become active. If you have not received tracking details within [3] business days of ordering, contact us at [EMAIL].

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees or local taxes, which are determined by your country's authorities and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount. If you are unsure, please check with your local customs office before ordering.

Incorrect Delivery Address

Please double-check your delivery address at checkout. If you notice a mistake, email us at [EMAIL] as soon as possible — we can update the address free of charge as long as the order has not yet been dispatched. We cannot be held responsible for orders delivered to an incorrect address provided by the customer; however, if a parcel is returned to us as undeliverable, we will happily resend it (a re-shipping fee may apply) or issue a refund for the products.

Lost or Damaged Parcels

If your tracking shows no movement for an unusually long period, or your order arrives damaged, contact us at [EMAIL] — for damaged parcels, please include a photo of the item and packaging. We will investigate with the carrier and, without making you wait for the outcome, send a free replacement or issue a full refund. Every order is also protected by our 90-Day Money Back Guarantee, so you are never left out of pocket.

Questions?

For any shipping enquiries, our team is available at [EMAIL] and will respond within 24 business hours.