Shipping Policy

Last updated: 5 August 2026

Thank you for shopping with Rubra. This policy explains how we process, dispatch and deliver your orders.

Order Processing

Orders are processed and dispatched within 1–3 working days (Monday to Friday, excluding bank holidays). Orders placed at weekends or on bank holidays begin processing on the next working day. During promotional periods, processing may take slightly longer — we will always let you know if there is a delay.

Delivery Destination, Times & Costs

We currently ship exclusively to the United Kingdom.

Shipping Option	Estimated Delivery Time*	Cost
Express Shipping (Tracked)	7–15 working days	£4.00
Free Shipping — "Buy 3, Get 3 FREE" bundle only	8–15 working days	FREE

*Delivery estimates begin from the date of dispatch, not the date of ordering, and are estimates rather than guarantees. Carrier delays, customs checks and peak seasons can occasionally extend delivery times.

FREE Shipping on the "Buy 3, Get 3 FREE" Bundle

Free shipping is available exclusively on our "Buy 3, Get 3 FREE" bundle. It is applied automatically at checkout — no code needed. All other orders are sent via our tracked Express Shipping service above.

Order Tracking

As soon as your order is dispatched, you will receive a confirmation email containing your tracking number and a link to follow your parcel's journey. Please allow up to 48 hours for tracking information to become active. If you have not received tracking details within 3 working days of ordering, contact us at support@rubralabs.com.

Customs, Duties & Taxes

All applicable UK VAT is included in the price you see at checkout — there are no hidden charges. In the unlikely event that any additional customs or handling fee is applied to your parcel, contact us at support@rubralabs.com and we will resolve it with you.

Incorrect Delivery Address

Please double-check your delivery address at checkout. If you notice a mistake, email us at support@rubralabs.com as soon as possible — we can update the address free of charge as long as the order has not yet been dispatched. We cannot be held responsible for orders delivered to an incorrect address provided by the customer; however, if a parcel is returned to us as undeliverable, we will happily resend it (a re-shipping fee may apply) or issue a refund for the products.

Lost or Damaged Parcels

If your tracking shows no movement for an unusually long period, or your order arrives damaged, contact us at support@rubralabs.com — for damaged parcels, please include a photo of the item and packaging. We will investigate with the carrier and, without making you wait for the outcome, send a free replacement or issue a full refund. Every order is also protected by our 90-Day Money Back Guarantee, so you are never left out of pocket.

Questions?

For any shipping enquiries, our team is available at support@rubralabs.com and will respond within 24 hours (Monday to Friday).